Support PackagesService | Basic Support | Enhanced Support | Premium Support | |
| Telephone Support | Unlimited 8-5 Tech Assistance via phone, fax, or email at no per-call charge | Yes | Yes | Yes |
| After Hours Tech Assistance Available | Yes ($100 per hour with $250 minimum) | Yes | Yes | |
| 24 x 7-2 Hour guaranteed response time | No | Yes (With 4-hour response time) | Yes (With 2-hour response time) | |
| Software Updates | Software bug fixes provided | Yes | Yes | Yes |
| Software Point Release Enhancements | Yes | Yes | Yes | |
| Major Platform Software Upgrades Included | No | No | At Discount | |
| On-site Technical Optimization Visits | No (On demand at $1,200 per day plus T&L) | Yes (1 on site visit included per year) | Yes (2 on site visits included per year) | |
| On-site Technical Support | No (On demand at $1,200 per day plus T&L) | No (On demand discount to $900 per day plus T&L after 1 on-site visit included) | No (On demand discount to $900 per day plus T&L after 2 on-site visit included) | |
| Hardware Maintenance | No | Yes (For Catalyst Hardware, 3rd Party Assistance Available for other Equipment) | Yes (For Catalyst Hardware, 3rd Party Assistance Available for other Equipment) |
Not a support subscriber?
Be assured that Catalyst is always available to support customer needs even if you do not subscribe to one of our Maintenance Support Plans. Calls to our Technical Support group will be billed at our standard rate of $100 per hour (8AM thru 5PM, Monday thru Friday, Eastern Time), and after hours or on Holidays at our premium rate of $250 per hour with a minimum of 1-hour.