Catalyst provides the expertise and responsiveness you expect from a leading company committed to world-class service. Our support professionals are RCoIP communications experts with extensive experience installing and managing our software suite.
Properly implementing your RCoIP network can be a daunting task. The operation and reliability of your communications network is our primary concern. We're here to help you manage an effective, easy-to-use solution that meets the toughest demands.
Catalyst has been delivering the highest quality support and comprehensive technical services since our inception to companies large and small across a broad spectrum of industries. Customers are supported every step of the way, from initial product inquiries through development, and throughout the lifecycle of their solution.
At Catalyst, we realize that our products are an integral part of your radio communications environment, and our aim is to help you succeed. That is why we provide comprehensive electronic and personal support services 24x7. Whether it’s a basic question or complex product issue, our support services and expert technical analysts are available to effectively address your every need.
Self Service Support Options
Catalyst Administrator Installation Support
Catalyst Voice over IP products are typically provided via pre-loaded and tested Gateway Servers and Remote Client software on compact disks to be installed on your own desktop or laptop personal computers. We provide unlimited free telephone and email support to Administrators during the product warranty period to insure our system is installed and operating correctly. Paid assisted support options are available for issues that are not covered by warranty.
Catalyst Frequently Asked Questions (FAQ's)
View our online FAQs to review common support questions, issues, and new information for our products. Updated on a regular basis.
Catalyst Personal Support
Your administrator is the primary support resource for troubleshooting or any questions about the operation of our Remote Client software.